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I have to write about this because I am so delighted with these unusually rare finds I have come upon. I have found two, yes two! great service providers, within one week.
As you may or may not know, we are working on a number of projects for export. To do this, we depend on a number of providers; primarily these are the companies that make the thermoformed plastic trays to put the chocolates in, and the printers who print up our boxes.
We are now in month two of waiting for a plastic tray from one provider we hired some time ago. Given that they have sent us defective product we had to send back, and that they have delayed far more than could be considered as reasonable by anyone in their right mind, we have insisted on a discount. At least we’ve only paid 50% of the bill thus far, so a discount is inevitable, whether they like it or not.
I just wrote about my sub-par experience with Fedex here; unfortunately they do not make the “amazing customer service” qualification. However, two companies do. And yes, they are a printer and a plastics maker.
The printer has an awesome in-house design department. You will be able to witness their great design work shortly, once we ship the new box of chocolates to one of our clients in the US. I submitted the materials I needed to them on Wednesday, on Thursday they had a design ready for review. Today I submitted some minor changes; an hour later, a file of the design was back on my desk with the revisions made. I’ll probably have a draft of the design in hand for review by Monday.
The other is a plastics maker. It’s a small company, the owner made three revisions in five days of a plastic tray we wanted made to fit a particular box we’ll be shipping out in the next two months. He came back personally with the trays each of the three times. He gets his quotes out to me within 48 hours of a request, he uses email! And he calls to check up on things, say when he’s coming (or not), arrives on time, and delivers what he promises! This is all highly unusual in this part of the world, and I am so, so delighted!